Terms & Conditions

Our core ethos is to support mid-career primary English educators to set up and grow their own private tutoring businesses, helping children learn to read, write and spell.

These Terms and Conditions set out how the Jigsaw Phonics Membership is delivered and the basis on which we provide services to you. Please read them carefully before purchasing. By purchasing a Membership subscription, you confirm that you have read, understood and accepted these Terms in full.

1. Membership Terms & Acceptance

These Terms apply to all services provided under the Jigsaw Phonics Membership (“the Programme”). They cannot be varied unless agreed in writing.

By proceeding to purchase, you will be deemed to have accepted these Terms. They apply subject to any statutory consumer rights which cannot be excluded or limited by contract.

We reserve the right to update these Terms from time to time. Continued participation in the Programme constitutes acceptance of any updated Terms.

2. Programme Outline

The Jigsaw Phonics Membership is designed for educators who wish to set up, stabilise or grow a private tutoring business with primary literacy (reading, writing and spelling) as a core service.

The Programme is an ongoing membership providing structured guidance, curriculum resources and group-based support.

It is suitable for educators including:

• Qualified teachers

• Teaching assistants

• Tutors

• Teachers of English as a Foreign Language

Participants should have experience working with children aged approximately 3–11.

3. Eligibility & Safeguarding

Membership is open to individuals aged 18 or over who wish to start or already run a tutoring business.

Formal teaching qualifications are desirable but not mandatory. However, safeguarding is essential. Members must be willing to provide evidence that they have:

• Applied for or obtained an enhanced DBS check (UK), or

• An equivalent criminal records check in their country of residence

We strongly recommend that members hold appropriate professional insurance and keep safeguarding training up to date.

4. Programme Inclusions

The Programme may include, but is not limited to:

• Access to ready-to-teach phonics and literacy lessons and digital resources

• Regular live group calls for coaching and questions

• Access to private community groups 

• Any additional training sessions that may be added periodically

Live Calls

Live group calls are led by Sandra Pyne, co-creator of Jigsaw Phonics Tutoring. Guest experts may occasionally contribute.

Calls are delivered online via Zoom and provide opportunities for questions, discussion and shared learning. Calls are recorded and made available to members.

Content shared is based on professional qualifications, teaching experience, and business training experience. All guidance is educational and general in nature.

5. Community & Behaviour

Members are expected to behave respectfully at all times. Any behaviour deemed offensive, disruptive or inappropriate may result in immediate removal from the Programme without refund.

Each member is responsible for their own conduct. We are not responsible for the actions of other participants.

We operate on a confidentiality-first ethos: what is shared within the group should remain within the group.

Inclusion

We welcome and respect diversity across age, disability, ethnicity, gender identity, sexual orientation, religion, nationality, and socio-economic background.

6. Fees & Payment Terms

• Membership fee: GBP £49 per month

• Payment is taken monthly via our secure online payment provider

• Membership continues on a rolling monthly basis

To cancel, you must give at least 7 days’ notice before your next billing date - email sandra@jigsawphonicsmembership.com and put "membership cancellation" in the subject line.
No refunds are provided for partial months or late cancellations.

We reserve the right to update Programme content, structure or delivery methods at any time.

7. Cancellation & Refund Policy

Due to immediate access to digital resources and training, no refunds are available once payment has been made, including if you change your mind.

You may cancel your membership at any time with 7 days’ written notice before the next fees are due.

We reserve the right to suspend or terminate your access immediately if:

• Payment is not received

• You breach these Terms

• We deem continuation inappropriate at our sole discretion

If the Programme is cancelled by us, no refund will be provided for the remainder of the current billing period.

Statutory consumer rights are not affected.

8. Contact & Availability

The Programme runs continuously, with materials and live calls provided as described.

If sessions are postponed due to unforeseen circumstances, they will be rescheduled where possible.

Support is available by email at:
sandra@jigsawphonicsmembership.com

We aim to respond within 24 hours where possible, but response times are not guaranteed.

9. Disclaimers

We do not guarantee any specific business, income or tutoring outcomes.

All content is provided for educational purposes only and does not constitute legal, financial or professional advice. You are responsible for your own decisions and actions.

We are not liable for any losses, missed opportunities or investments made as a result of Programme participation.

10. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the total fees paid by you in the six months preceding any claim.

Nothing in these Terms limits liability for death, personal injury, fraud, or any liability which cannot legally be excluded.

You agree to indemnify us against claims arising from your breach of these Terms or misuse of Programme content.

11. Privacy & Confidentiality

Your personal data is handled in accordance with our Privacy Policy:
https://www.jigsawphonicstutoring.com/privacy-policy

Training sessions may be recorded. If you do not wish to appear, you are responsible for switching off your camera and adjusting your display name.

Login details must not be shared. Any suspected breach must be reported immediately.

Confidential information relating to other members must not be disclosed during or after membership.

12. Intellectual Property

All Programme materials remain the intellectual property of Jigsaw Phonics.

You may use resources only while your membership is active and solely for live tutoring with your own students.

You may not:

• Resell, reproduce or distribute materials

• Use materials in recorded courses for sale

• Share resources with third parties

Upon leaving the membership, all downloaded materials must be deleted.

💥Please note - you may not use the materials to create recorded courses for sale, unless with explicit permission.💥
During your time as a paid participant of the membership you will be provided with digital tutoring and training resources. You have permission to use the tutoring resources (lessons, and associated resources) only for the duration of your paid membership. Once you leave the membership, you must delete all lessons and resources downloaded from our platform. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate, republish, reproduce, distribute, translate or provide copies to third parties, except to your students in your real-time tutoring or teaching sessions, either online or face-to-face. If you wish to use the materials to create recorded courses for sale, please discuss that with us first by contacting Sandra Pyne to arrange a separate licencing agreement where fees are applicable. We retain and reserve all of our copyrights.

13. Non-Compete & Confidentiality

During membership and for 3 months after cancellation, you agree not to:

• Use confidential Programme information commercially

• Solicit or recruit members away from the Programme

• Act in direct competition using protected information

If you work with other tutoring or business programmes, please notify us to avoid conflicts of interest.

14. General Provisions

These Terms constitute the entire agreement between us.

If any provision is found unenforceable, the remaining Terms remain in effect.

These Terms are governed by the laws of England & Wales, with exclusive jurisdiction of the English courts.

15. Complaints

We welcome feedback and aim to resolve concerns promptly.

Complaints should be submitted in writing to:
sandra@jigsawphonicsmembership.com